This is the day-to-day IT department for your business. When someone's stuck, they contact us and get a real engineer who already knows your setup — while our monitoring quietly fixes things before anyone even notices a problem.
Exactly what's covered
| Item | What it actually means for you |
|---|---|
| Remote support | Your team contacts us directly — email, chat or portal. No gatekeeping, no "have you turned it off and on" theatre. Replies in minutes, not days. |
| Proactive monitoring | Every covered device is watched 24/7 — failing hard drives, expired certificates and low disk space get flagged and fixed before they interrupt anyone's day. |
| Patching & maintenance | Operating system and software updates happen on a tested schedule, outside your working hours. Security holes close before attackers find them. |
| Onboarding | Give us a start date. Accounts, email, device and access are ready before your new starter logs in on day one. Leavers lose access the same day — a critical security control most businesses skip. |
| Reporting | A monthly plain-English report: tickets, response times, device health and what we recommend improving next. No jargon. |
How pricing works
Like everything we do, this is quoted personally — it's priced mainly on user and device count, so you only ever pay for what you actually have. Tell us your industry and we'll shape the package around how your kind of business works.